Think Spaces FAQs
Interior Office Design, Space Planning and more ...
What is the advantage of using an all inclusive interior design firm that can not only provide the plan and design, but can also provide the products to complete the project?
How can I be assured I will get the proper attention for my project?
Can I use my existing office furniture?
We are moving to a new facility. Can Think Spaces help with this?
How long does the complete design process take?
Furniture Shopping, Buying, Delivery, Installation and more ...
Why buy from Think Spaces?
Do you have a store?
Where are you located?
Does your company have paper catalogs?
Can we get a brochure of from the manufacturer?
Can I get color samples of your product sent to me?
Are the finish colors on your site accurate?
How do I place an order with Think Spaces?
What is your privacy policy?
What types of payment are accepted?
Is sales tax charged?
Do you offer volume discounts?
Why won’t your website accept my credit card?
Do you lease furniture?
Where do you deliver to?
Will you bring the furniture inside?
Can I get inside delivery?
Can I get my furniture set up?
Can I get a morning delivery?
What is White Glove Service?
What if I get something that is damaged?
When will my order ship?
Is it possible to get furniture faster?
Are installation instructions provided?
What is our return policy?
What does Right Handed or Left Handed mean on desk units?
What about delivery of Fire Proof Files, Safes, & Media Storage?
Why buy from Think Spaces?
Our Office Layout Package is the space planning of your interior. We will give you an office space plan that will take into account moving, adding or removing walls, planning for new or existing office furniture or a combination of both, to meet the needs of your office space. You will get a complete set of drawings for your space in electronic and/or paper format that will have a 2D layout, which will include dimensions of your space and a 3D layout.
Our customer service is at the heart of our business model. When you buy from Think Spaces, you are part of our family, and will be treated as such.
Think Spaces not only provides a huge selection of office furniture that is ready to order, we can also do custom furniture as well, with products that can be ordered to the inch! Please contact us at 866-201-4844 or email us at customerservice@thinkspaces.com and let us know what your needs are and we will assist you.
Do you have a store?
Think Spaces does not have a store. Being on online office furniture dealer allows us to have a huge selection of product for your office, or home office furniture needs, with competitive prices.
Where are you located?
ThinkSpaces.com is located in the Chicago land Area.
Think Spaces, Inc
1212 S. Naper Blvd
Suite 119-144
Naperville, IL 60540
Phone: 877.214.8925
Fax: 866-729-5365
Email: customerservice@thinkspaces.com
Does your company have paper catalogs?
We do not print a catalog of our products. This allows us to be GREEN. Our site has all of the products that we carry. We have PDF's of our products on the most of the product pages. If you are looking for something specific or custom, please contact us at 877-214-8925 or email us at customerservice@thinkspaces.com and we will assist you with that.
Can we get a brochure of from the manufacturer?
A lot of our product pages have a pdf brochure that can be downloaded.
Please contact us at 877-214-8925 or email us at customerservice@thinkspaces.com with a link to the product page, or the product part number and we will assist you with that.
Can I get color samples of your product sent to me?
Yes. Most of our products have samples of finishes that can be sent to you. Please contact us at 877-214-8925 or email us at customerservice@thinkspaces.com with a link to the product page, or the product part number and we will assist you with that.
Are the finish colors on your site accurate?
The finish colors on our site are photos of the actual finish sample. However, they will look different depending on your computer monitor settings. When in doubt, please contact us at 877-214-8925 or email us at customerservice@thinkspaces.com and we are happy to send you out samples so that you can make the proper selection. On our wood products, the grain of the wood will affect the look of the actual product. The natural variations in wood are what makes wood look so beautiful.
How do I place an order with Think Spaces?
You can place your order through our online secure ordering system, email, fax or calling us. We also welcome mail orders as well.
If you do not want to place on order online through our secure ordering system, here is our contact info for ordering.
Email: Orders@thinkspaces.com
Phone: 877-214.8925
Fax: 866-729-5365
Think Spaces, Inc
1212 S. Naper Blvd
Suite 119-144
Naperville, IL 60540
What is your privacy policy?
Think Spaces, Inc does NOT sell, rent or share any information of our customers.
What types of payment are accepted?
We accept Visa, MasterCard, & American Express. We can accept Wire Transfers via phone. We do not accept C.O.D orders.
To place your order with a Purchase Order, please call us at 866-729-5365 or email us at customerservice@thinkspaces.com.
We only accept purchase orders from Government Agencies, Public Schools and large well-rated businesses. In some cases we may ask for a deposit when using a Purchase Order.
Is sales tax charged?
We only charge sales tax on items shipped to Illinois.
Do you offer volume discounts?
Yes. Please contact us at 877-214-8925 or email us at customerservice@thinkspaces.com and we will assist you with that.
Why won’t your website accept my credit card?
To protect your credit card information, we validate the information you provide during the checkout process. If you received an error message during checkout, please confirm that the following information exactly matches your credit card:
- Credit card number
- Expiration date
- Name on card
- Billing address (must match the billing address of your credit card)
- The security code is correct
Do you lease furniture?
We do have leasing programs available. Please contact us by email at leasing@thinksapces.com or call us at 877-214-8925 and we will assist you.
Where do you deliver to?
We deliver to all 48 contiguous States, including Washington D.C. Some products ship freight free and others have a minimum order amount. Each product has shipping information on the product page of our website. Any other questions please feel free to contact us. You can call us at 877-214-8925 or contact us via e-mail at customerservice@thinkspaces.com.
If you are in Alaska, Hawaii, or any U.S. Territories, please contact us for additional shipping fees. You can call us at 877-214-8925 or contact us via e-mail at customerservice@thinkspaces.com.
We do not deliver to P.O. boxes, international addresses or APO addresses. A U.S. consolidation point and a TCN# is required for overseas destinations. A U.S. consolidation point and a TCN# is required for overseas destinations. You can call us at 877-214-8925 or contact us via e-mail at customerservice@thinkspaces.com.
Will you bring the furniture inside?
Any of our products that ship UPS or FedEx will be brought into your building. For home office furniture orders, UPS and FedEx will bring it to your door, as they would any other package you receive. For orders and items that are too large for UPS and FedEx to ship, a common carrier will make the delivery. A common carrier will only make a tailgate delivery, meaning your furniture will be delivered to your dock. If no dock is available you will be responsible for taking the furniture off the delivery truck. Our White Glove service provides inside delivery and complete installation services; however there are extra charges for this service. If you would like to utilize this highly recommended service, please contact us at 877-214-8925 or e-mail us customerservice@thinkspaces.com.
If you have special needs or questions, tell us in the shipping instructions/order comments area during checkout or call us at 877-214-8925 or e-mail us customerservice@thinkspaces.com.
If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
A lot of our products are heavy and bulky, so make sure that you have someone that can help you take the items off of the truck.
Can I get inside delivery?
Inside delivery is available for an additional charge. Please contact us for cost associated with this. You can call us at 877-214-8925 or contact our us via e-mail at customerservice@thinkspaces.com
Can I get my furniture set up?
Installation services are available through our highly recommended White Glove Service. Please contact us to get an installation quote.
You can call us at 877-214-8925 or contact us via e-mail at customerservice@thinkspaces.com
Can I get a morning delivery?
Because delivery times are scheduled at the discretion of the carrier used for your order, we cannot accept requests for specific delivery times.
If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
What is White Glove Service?
Our highly recommended White Glove Service will provide you with stress-free delivery and set up by professional furniture installers. The service includes delivery to your location, installation of the furniture, and trash removal. This service is highly recommended for our commercial products. Having your furniture properly installed will help ensure that your furniture is working properly for you.
What if I get something that is damaged?
If you are receiving the product yourself it is your responsibility to inspect the cartons for any visible outside damage to the boxes. If you do see damage, you have the option of refusing the delivery, or signing for the delivery but indicating that there is damage to the box. A great way to avoid this is to use our highly recommended White Glove Service.
When will my order ship?
Delivery times are indicated on the product pages for each item. Most items ship within 1-2 weeks to your location.
Is it possible to get furniture faster?
We do have some items that ship quicker. Please contact us at 877-214-8925 or customerservice@thinkspaces.com to let us know your needs.
Are installation instructions provided?
You will get installation instructions for most of our furniture that we sell. For most cases, you will need a screw driver, and a hammer. Always be sure to level your products.
What is our Return Policy?
To help minimize returns, be sure that you measure your space properly and let us know if we can be of assistance when selecting furniture for your space. When measuring please remember to leave aisle space.
You are responsible for the round trip freight if the furniture has already been shipped. Please contact us to discuss your situation. On Free Shipping items, you are still responsible for the round trip freight costs incurred by Think Spaces. Even though the Free Shipping is included in the price of the furniture, you are still responsible for the freight. You will also be charged a 15% re-stocking fee. This will be deducted along with the round trip freight from your refund. We cannot accept returns for assembled merchandise. Any returns must be in their original packaging. All returns must be submitted within 10 days from the delivery date. Your refund will be processed once we receive the merchandise you are returning. If there is a manufacturing issue, we will have a replacement sent out to you. All custom furniture is non-refundable.
What does Right Handed or Left Handed mean on desk units?
Some of the furniture set ups are what is called "handed" product, meaning it can only be set up for Right Handed or Left Handed. When you are sitting at the desk, the return side determines the handedness. So if you are sitting at a desk, and there is a return on your right side, then that is a Right Handed Desk. If you are sitting at the desk and the return is on your left side, then that is a Left Handed Desk. Some of our furniture set up are non-handed and can be set up either Right Handed or Left Handed during installation. This also gives you the flexibility in case you move to make a once Right Handed desk become a Left Handed Desk and vice-versa. When in doubt, please contact us 877-214-8925 or via e-mail at customerservice@thinkspaces.com.
What about delivery of Fire Proof Files, Safes & Media Storage?
If you are going to buy a Fire Safe File, PLEASE use our White Glove Delivery Service. Since these products are VERY heavy, they require special equipment, and our delivery service is trained to install these products. Someone who is not trained nor have the proper equipment can be seriously hurt by trying to move and install a fire proof product. There is no reason to risk your health by trying to do this yourself. Leave this to the professionals! Please contact us 877-214-8925 or via e-mail at customerservice@thinkspaces.com for questions regarding this service.
Interior Office Design & Space Planning
What is the advantage of using an all inclusive interior design firm that can not only provide the plan and design, but can also provide the products to complete the project?
Using a firm like Think Spaces that can handle all aspects of your interior design project, including having the main responsibility, is what we like to call the BIG R. Often times when multiple vendors are contracted to complete a project, the client can get the run around as one vendor says, "it is not our job to this or that" and so on. This leads the client to confusion on where to turn to find results on responsibilities for various aspects of the project. When you hire Think Spaces we are responsible for the whole project, including providing efficient time schedules and budgets. Think Big R. Think Spaces.
How can I be assured I will get the proper attention for my project?
Each project receives a dedicated team along with a project manager. When working with larger scale projects (over 10,000 sq. ft) additional staff will be coordinated as needed. Think Spaces wishes to make your project a showcase for our future clients.
Can I use my existing office furniture?
Absolutely! When you hire Think Spaces, we work for you. If you want to use existing office furniture in your new office design space, we will inventory your office furniture for you and incorporate it into the new office design layout plan. We can provide you with comparisons of using existing office furniture and the cost of new or refurbished office furniture. We are happy to prepare a budget so that you can make the best decision for your organization.
We are moving to a new facility. Can Think Spaces help with this?
Yes. We have assisted many clients with moving to a new office space. The advantage of using Think Spaces to handle your move is that we have expertise in making this process run smoothly. There are many aspects of a move that could interrupt normal business operations beyond office space planning and design. Think Spaces will help you minimize unnecessary interruptions due to inadequate planning.
How long does the complete design process take?
Depending on the scope of your project, the time it takes to plan, design and create your new Think Space can take anywhere from 6 weeks to 6 months to complete. If you are rearranging existing office furniture, installing new flooring and replacing existing wall coverings this can be done in about 6 weeks, again depending on the size of your project. If your project includes a complete office design remodel including a new ceiling, new lighting, and new office furniture or refurbished office furniture the process can take anywhere from 2-6 months, and possibly longer. If you are moving you should allow at least 4-6 months to plan. Think Spaces will provide a timeline specific to your situation.
